⚙️ Operational Engineering & Automation
We fix the operations leaks in your construction business — with process and technology.
Supporting Southeastern WI
General contractors, masonry, HVAC, plumbing, electrical, and roofing.
💬 Homeowner Text
“What’s my start date?”
🔔 Inbound Call
“I didn't get my estimate. Can you update my email address?”
⚠️ Estimate Follow-up
“I texted twice yesterday, can you please resend my invoice?”
You’re on the jobsite or shop floor. Leads ring, paperwork piles up, and revenue leaks.
Does your business believe in process improvement?
Map your process — free, on one page
Pinpoint the bottleneck costing you jobs
Prototype the fix in days, not months
Build the automation, then monitor it
✓ 60–90 minute process review to diagnose the issue · $0 Cost · Direct with James Kempen · No software sales pitch — just understanding
Key Elements Discovered During Process Reviews
The 4 Sequential Phase Cards
Click any card to flip it over for the Reality Check and the Process Fix.
Is your first contact to estimate less than 5 days?
The Reality Check:
“Compare your last 10 customer ‘first contact’ timestamps against when they sent a response. If they are under one hour, you don’t need help. If the lead went stale for a day, that’s a customer who has moved on.”
The Process Fix:
Process Improvement: Process and technology that responds in near real-time. Inbound inquiries immediately capture the 5 core elements and create a unified sales opportunity.
Click to flip back
Does your scheduling run with fewer than two customer reschedules a year?
The Reality Check:
“Count both your customer cancellations and start-date reschedules over the year. If it’s less than two, you don’t need help.”
The Process Fix:
Process Improvement: A scheduling app that proactively sends the customer reminders 24 hours, 7 days, and 15 days prior. Takes the schedule off paper and automates the communication.
Click to flip back
Do you track milestones so customers never get lost in your process?
The Reality Check:
“Add up estimates sent with no customer response. If you're tracking customer milestones, you don't need help.”
The Process Fix:
Process Improvement: Milestones that track your customer's progress at every step. Customized for your unique process and your needs in Southeastern Wisconsin.
Click to flip back
Are 100% of your invoices sent within 24 hours and paid within 30 days of job completion?
The Reality Check:
“Check your unpaid invoices. Has every customer received automated, escalating reminders at 7 days, 14 days, and 29 days, with an automated text message escalation? If you have a defined and implemented dunning process, you don’t need help. Do you need help to recover your capital?”
The Process Fix:
Process Improvement: Automatic digital invoice trigger upon job completion. Includes a comprehensive automated reminder schedule at 7, 14, and 28 days with text escalation processes.
Click to flip back
The four phases, in plain text
- Phase 01 — Intake
- Every inbound call, text, and email captured in near real-time. The five core elements are collected and a sales opportunity is created before the lead goes cold.
- Phase 02 — Scheduling
- The schedule lives in an app, not on paper. Customers get automatic reminders at 24 hours, 7 days, and 15 days out — so fewer no-shows and reschedules.
- Phase 03 — Execution
- Milestones track every job from estimate to completion, customized to your process. Customers never get lost in the middle of your pipeline.
- Phase 04 — Billing
- Invoices go out within 24 hours of job completion, with automated reminders at 7, 14, and 28 days. Recovered capital is the whole point.
Compass & Coin Core Standard
Every Project Pays for Itself
We don’t sell bloated software subscriptions. We engineer lean systems that fund themselves from recovered leaky revenue, reduce operational effort, and increase business speed.
Step 01
Understand
$0
Understand the problem — unique to your business.
Step 02
Prototype
1 Mo Savings
Define the problem: Identify the pain points and process bottlenecks (Six Sigma). Brainstorm solutions, then launch a simple pilot to learn.
Step 03
Build
3 Mos Savings
Implement and test: Full system build, deployment, and testing. The goal is to achieve a full project payback in less than 180 days.
Step 04
Retainer
Self-Auditing
Automated daily self-auditing, edge-case maintenance, and continuous support so systems never decay.
💡 “Your business is your child. Teach it to be self-sufficient. Use process and automation to enable it to run itself — anything can be automated.”
Who you'll be talking to
About James
I'm James Kempen. I spent my career as an industrial engineer finding where work stalls and money leaks — inside GE plants, and now inside small construction and trade businesses across Southeastern Wisconsin.
I'm not a software salesperson. I map your process, find the leaks, and build the fix — and if the honest answer is that you don't need automation, I'll tell you that too.
Industrial Engineer · MBA · GE Master Black Belt · ASQ Six Sigma
Field-proven
CASPER: a production system at Watertight Masonry LLC — not a demo.
Every inbound opportunity captured around the clock, every customer communication in one dossier, confirmed schedules in three clicks — and it audits its own performance daily.
CASPER catches every lead the moment it comes in, keeps every customer thread in one place, and reminds customers before I even think to. It's like having a full-time office manager who never sleeps.
Sample quote from the CASPER deployment — being replaced with a verified customer quote